Returns policy

Last updated 28 October 2026

All sales are final. We do not offer refunds once an order has been confirmed and processed. Exchanges are only possible in the cases below.

Please review product details carefully and confirm your correct size before placing an order. If you are unsure about sizing, chat with us on WhatsApp before you buy.

When we will exchange an item

We will exchange an item only if:

• the size delivered is different from the size you ordered: we exchange it for the size you ordered, or
• the item delivered is damaged or defective due to an error on our part: we exchange it for the same item in good condition.

We do not exchange items because they don't fit or you have changed your mind, so please check your size before ordering.

How to report a problem

1. Contact us within 24 hours of delivery on WhatsApp or by calling +234 909 884 1595.
2. Include your order reference (it starts with KOD-) and clear photos or videos of the item showing the problem.
3. We will review your evidence and, if the exchange is approved, let you know how it will be arranged.

Problems reported more than 24 hours after delivery, or without photo or video evidence, cannot be considered.

We appreciate your understanding and cooperation.